Delivery 

Standard Delivery

• TEST FREE Delivery on orders over £75.
• £3.95 on orders under £75 
• 2-3 working days
• UK Mainland, Highland and Islands only. *Delivery times to the Highlands and Islands may vary.
• Please note that we do not ship orders to 3rd party delivery companies.

Express Delivery

• £6.99
  
• All orders placed before 4pm (Monday-Friday) will be delivered the next working day (Orders placed after 4pm Thursday will not be dispatched until Friday for Monday delivery.  Orders placed after 4pm Friday will not be dispatched until Monday for Tuesday delivery).
• Please note all orders placed after 4pm will be dispatched the following working day.
• UK Mainland only. *Delivery times to the Highlands and Islands may vary.
• Please note that we do not ship orders to 3rd party delivery companies.

Express Ship to Shop

• £4.99
• Receive it to your selected Pick Up Shop before 12pm the Next Working Day.
• 100's of local convenience stores nationwide (Find your nearest location here)
• All orders placed before 4pm (Monday-Friday) will be delivered the next working day (Orders placed after 4pm Thursday will not be dispatched until Friday for Monday delivery.  Orders placed after 4pm Friday will not be dispatched until Monday for Tuesday delivery).
• UK Mainland only.
• Available for 5 working days of receipt, after this time if un-collected your order will be cancelled & refunded in full (minus postage).

Ship to Shop

• FREE delivery on orders over £75
  
• £3.70 on orders under £75
• 100's of local convenience stores nationwide (Find your nearest location here)
• 2-3 working days
• UK Mainland only, excludes Highland and Islands
• Available for 5 working days of receipt, after this time if un-collected your order will be cancelled & refunded in full (minus postage).

Collect in Store

• FREE 
• You can collect your item from any one of our 26 stores across the UK
• Your order will be ready to collect from your chosen store within 3-5 working days.
• You'll need to bring the card you paid with (or photo ID for Paypal purchases) and the order confirmation email into store on collection.
• We will keep your item for collection for 14 days, after which time if un-collected we will cancel & refund your order in full.

Gift Vouchers

• £1.00 Standard Delivery
• £6.25 Special Next Day Delivery
• Please note all Gift Voucher orders placed after 12pm will be dispatched the Next Working Day.
• Gift vouchers are dispatched Monday-Friday.

Search and Find

We may not always have all the items in your order at our warehouse, however we will always endeavour to fulfil your complete order, searching all of our 26 store locations until we find your items. This may mean that you receive multiple parcels for one order. We will never charge you any additional postage

International Delivery

We currently do not ship outside the UK.

UK Delivery

For addresses within the UK mainland (including Northern Ireland), we aim to deliver your purchases as soon as possible. However please allow 3 working days from receipt of your order for delivery. 

Delivery to Highlands and Islands may take longer than our estimated 3 working days.

Please note that during certain times of the year (i.e. Christmas, Bank Holidays) delivery times will vary. 

Whilst we will endeavour to ensure that this estimated delivery time is met, we cannot accept liability for late deliveries which are due to circumstances outside of our control (i.e. postal strike, courier backlog). You may cancel an order affected by circumstances outside our control. To cancel, please contact us at (0)330 363 6071 or email [email protected] If you opt to cancel, you will have to return any relevant Products you have already received and we will refund the price you have paid.

General Information

Orders will be sent to the delivery address that you specify when placing your order. We cannot be held responsible if this delivery address is incorrect. We will not be able to accept responsibility for lost or stolen items if at your request they have been left somewhere unsigned. We do prefer however that ALL packages are signed for.

If you have not indicated that you would like the Products to be left somewhere without being signed for, or indicated a neighbour to whom we can deliver the Products instead, please contact us for re-delivery. 

Parcels are sent out from multiple locations. In some cases, customers will receive more than one parcel if a number of items have been ordered. 

On occasion, items may be lost in transit. If this occurs, please contact our customer service department, by email - [email protected] or by telephone (0)141 548 6485 quoting your order number and full delivery address and we will investigate the issue. 

If we miss the delivery deadline for any purchases and any of the following apply, then you may cancel your order straight away:

• We have refused to deliver your purchase
• Delivery within the delivery deadline was essential (taking into account all relevant circumstances); or
• You told us before we accepted your order that delivery within the delivery deadline was essential

If you do choose to cancel your order straight away, or do not have the right to do so under the terms included herein, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline. 

If you do choose to cancel your order for late delivery in accordance with the above, you can do so for just some of your purchases or all of them, unless splitting them up would significantly reduce their value. If your purchases have been delivered to you, you will have to return them to us and we will refund the cost of the order.

Date updated: February 2020